Cancelations
Please be aware that there is a lot of preparation and things to book in order to provide a high quality experience. Consider the following policies regarding cancelations in case you need to cancel a previously booked tour.
- Cancellations received at least three days before the service date will not incur any charges.
- Cancellations received less than 48 hours before the service PUT will incur a penalty of 15% of the tour’s net rate.
- Cancellations received less than 24 hours before the service PUT will incur a 100% charge.
- In the case of a No Show, 100% of the service will be charged. In case of a No Show due to force majeure or illness, the respective legal or medical documentation must be presented as applicable. Each case will be analyzed independently to determine whether a full or partial refund is possible. The submission of documents does not guarantee a refund.
- Passengers who miss a tour due to tardiness will be considered as a «No Show,» and the penalty for such a situation will apply. For regular tours, there will be a maximum waiting time of 10 minutes from the confirmed pick-up time, after which the staff will leave the location.
Refunds
Please refer your refund requests to the email: info@bluepasshub.com.
Allow 3 business days to answer your request. Once approved, an email will be sent with details regarding the procedure.
Services bought through Blue Pass website with Trust My Travel payment gateway have a refund delay of 7 business days.
Last-minute modifications
Last-minute changes or modifications made less than 48 hours before a tour may be subject to extra charges for both private and regular services. Private tours are scheduled according to operational availability, and passengers must arrive at the scheduled time. Changes made within 24 hours or at the last minute, or delays of more than 30 minutes, will be subject to additional charges or even cancellation due to NO SHOW.